Please find below a selection of our health services clients who have availed of our services in recent times and a short summary of the activity which took place. We acknowledge with gratitude that they have kindly agreed to be a reference point for Crossmore Consulting.
Nenagh General Hospital is a 50 bed Hospital located in Nenagh, County Tipperary and provides acute hospital services to the people of Tipperary North Riding. It is in turn part of the Mid-Western Hospital group and provides a range of inpatient and outpatient services in keeping with its mission. Nenagh General required a systematic review of its records management approach to ensure that the records of the Hospital can be easily accessed and are being properly maintained. We carried out a Records Health Check on behalf of DSM which revealed evidence of a committed workforce whose focus is on providing a dedicated Health Service to the public. A set of recommendations were produced to put the Hospital on a sounder Records Management footing.
Reference Contact: John Doyle, Directorate Manager, +353 87 253 2114, www.hse.ie
Department of Public Health – Mid West Area – Given the quantity and sensitivity of the records held in Public Health, this department was interested in a presentation on a range of electronic or physical Records Management issues which could impact on them. Representatives from Clinical, Nursing and Administration attended a morning presentation which addressed such topics as:
- What are Records, Why Keep Records, Purposes of Patient Records;
- Facts, What is Records Management (RM),Key Benefits to RM;
- Main Risks of NOT Managing Records, The Ages of a Record;
- File Classification and Examples, Record Appraisal;
- Data Protection –Key Responsibilities and Penalties;
- Disaster Planning and Recovery, Common Faults.
A very healthy Question and Answer session followed, leaving the attendees with much more insight into this important subject and a lot of food for thought.
This type of presentation can be tailored to suit any audience and can often be a stepping stone for an organisation in a realisation process which addresses the importance of managing your valuable information holdings.
Reference Contact: Dr. Rose Fitzgerald, A/SPHM, +353 61 483 337, www.hse.ie
Shannondoc is one of a number of GP out of hour’s services in Ireland providing a medical service for patients whose family Doctor is part of a Co-operative. We were commissioned to carry out a Records Management Health Check by Shannondoc to ensure that their clinical records continue to be accessible. Shannondoc found the advice and professionalism of the service extremely beneficial.
Reference Contact: Mike Finucane, General Manager, +353 61 459 527, www.shannondoc.ie
Milford Care Centre is a provider of specialist palliative care and older person’s services to the people of the Mid-West, putting its patients and residents to the fore by providing the highest quality of care in its work. As part of a continuous review of its internal management processes, Milford Care Centre decided to invite Crossmore Consulting to assist it in examining existing protocols for managing records within the organisation. A comprehensive Records Management health check was undertaken which provided MCC with a set off findings and recommendations to enable it to enhance Records Management protocols for the benefit of staff and clients.
Reference Contact: Carol Murray, Head of Non Clinical Support Services, +353 61 201 701, www.milfordcarecentre.ie